FAQ
Questions you probably have.
Quick answers about delivering client work, security, plans, and limits.
Can agencies and consultants use LiveSend to deliver client reports?
Yes. That is exactly who LiveSend is built for. Agencies, consultants and B2B teams use it to send performance reports, research decks and proposals on a link they own. You get a branded URL, optional password protection, and a read receipt the moment your client opens it.Can I put my client’s report behind a branded, password-protected link?
Yes, on Pro. Your link looks likelivesend.io/yourname/q3-reportinstead of a random string, so your brand stays front and center. Turn on password protection in one click and only the client with the password gets in. Confidential by default.Will I know when my client opens the document?
Yes. You get an email the moment your document is first opened, plus live analytics in your dashboard: opens, unique viewers, read time, and country. You stop guessing whether your proposal or report was actually read.Is LiveSend an alternative to DocSend for sharing reports?
If you share AI-generated HTML reports, research or proposals, yes. DocSend flattens everything into a PDF or slide viewer. LiveSend keeps your document fully interactive (live charts, dashboards, animations) on a branded, tracked, password-protected link. Same control over access and analytics, without losing the interactivity.How is LiveSend different from Vercel or Netlify preview links?
Vercel and Netlify are for deployed projects with a build step. They require a Git push, a framework, and config. LiveSend is for single HTML files: drop a file, get a permanent URL, track views. No build, no deploy, no config. If you have a static HTML output from an LLM, LiveSend gets it shareable in 30 seconds.Why use LiveSend instead of just sharing my Claude artifact link?
Claude artifact links expire (around 30 days), have no view tracking, no password protection, and no version history. With LiveSend you get a permanent URL, real-time analytics (opens, duration, country), access control, and the ability to update the content without breaking the link.Is my HTML safe? Can viewers attack my account?
Documents render inside a sandboxed iframe withsandbox="allow-scripts"only. That means scripts in your shared HTML can run, but they cannot access the parent page or your LiveSend account. There is no same-origin access. You can also delete any document permanently from your dashboard.Does the recipient need a LiveSend account to view my document?
No. They open your link, optionally enter their email if you require it, and view. Zero signup for viewers. If you enable password protection on a document, they enter the password once and get a 24h unlock cookie.What happens to my documents if I downgrade from Pro to Free?
Your existing documents stay live. Custom slugs already set on your URLs keep working. Passwords stay enforced on documents that already have one. You lose the ability to set new Pro-gated features on future documents (password, custom expiration, custom slug) and your analytics history drops back to 7 days.What file size do you support?
Up to 3MB per HTML file (6MB for Pro). That covers about 99% of LLM-generated HTML including embedded CSS, inline SVGs, and small base64 images. For larger assets, reference them via external CDN URLs inside your HTML.Can I edit a document after sharing it?
Yes, with Pro. Fix a number or a paragraph directly in your dashboard, no re-upload, no resend. Every save is versioned and the link always points to the latest version, so the client link you sent last week shows today’s update.Can I use my own domain?
Custom domains are on the roadmap. Today, all documents live atlivesend.io/v/...orlivesend.io/yourname/your-slugon Pro. Ping us if custom domain is a blocker for you.